KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG’s end-product serves many channels within the retail food market as well as industrial applications. KPSG is headquartered in Fort Worth, Texas with most support activities centralized in the Fort Worth facility. KPSG maintains product manufacturing in five locations: San Dimas, CA; Fort Worth, TX; Piney Flats, TN; Conyers, GA and Goodyear, AZ.KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.The Senior Quality Manager position at KPS Global holds a pivotal role in ensuring our product meets the highest standard. The responsibilities are broad and include various aspects of the manufacturing process, such as providing oversight to the entire organization, will collaborate and assure alignment with the Plant Managers as well as providing support and direction to the Quality representatives at the sites. Develop business level programs for the continuous advancement of our quality culture, as well as processes and strategy while building cross-functional relationships. Understand customer expectations, differences and uniqueness and clearly communicate those within the team. Assist and drive initiatives such as RCCA’s, especially those with larger impact to the organization, COPQ, staying close to both manufacturing costs both internal and external and initiating data analysis to identify repetitive drivers to develop countermeasures that could be shared and implemented expeditiously across the organization. Core responsibilities:
KPSG Quality Management System (QMS). - Review and maintain documented procedures and processes in place today, identify gaps, opportunities and/or outdated material. Correct all, with an end goal of, a sound and adequate QMS that will represent our business for internal control and external interests.
Quality Assurance. – Monitors manufacturing processes to ensure adherence to quality and product design specification standards. Preforms root cause analysis for manufacturing issues. Implements corrective actions and preventive measurements, including statistical control (SPC) activities.
Quality Control. - Conducts In-Process inspections throughout the different stages of our manufacturing process, adhering to the Critical to Quality already identified processes behind our product. Identifying and reporting defects to support a better-quality product, as well as maintaining calibration and testing equipment up to date. Assure all facilities follow established Quality processes (validated through periodic audit), changes need to be communicated, understood, and uniformly put in place.
· Quality Improvement
o Support continuous improvement initiatives, collaborating with Advance Manufacturing Engineering and Product Engineering to identify and drive improvement for manufacturing, site specific or within the entire organization.
o Define and build a Quality Improvement program using historical data / general situation awareness.
This program will be managed in a fashion where review, benefits, challenges, can be captured, while vetted by subject matter experts, to look for effective countermeasures that are established and validated.
The program will require a structure where items can be assigned, and a frequency will be defined to provide a status, follow up in a report out session.
Program will require to define the strategic, tactical and cultural impact to operation.
· Visual Factory
Drive better use of visual quality management tools across the organization, focusing on simple visuals for quality acceptance.
Evaluate where we are today and develop a roadmap with a clear expectation of the goal, the effort and timeline, review with all stakeholders, and execute. Roadmap must include:
Factory visuals focused at CTQ features, reinforcing the control documents in place today, tools in play, good / bad – all targeting minimizing objective views and as an assist to the Production Managers, Leads, and Operators while reinforcing quality ownership at the site.
Collaborate with Advanced Engineering Manufacturing and Product Engineering always, reviewing process capabilities against defined standards to ensure no gaps are created.
· Quality
o Develop adequate and appropriate quality controls methodologies with common methods documented, maintained and revision controlled as a goal.
o Own and develop reporting MOPM metrics for the entire organization. Report out on the standing MOPM metrics managed by corporate Production Control.
· Data accuracy key, target setting required, requires ownership.
o Develop quality structure as needed and appropriate.
o Ownership of quality culture advancement
RCCAs, RCCA Audit as necessary
Manufacturing & Supply Chain as Primary Focus
o Raw Materials Quality Controls: Receiving quality inspection, non-conforming product management and Supplier communication within the entire organization, included but not limited to create RCCA’s where necessary.
o Functional accountability on COPQ costs and data management (primary / secondary RCCA owners).
Evaluation of quality initiates in place today (data collection, run charts / application, other) and set goals to advance routines that are adding benefit today and build upon.
· Best Practices
o Embrace Best Practice thinking and communication as such across the organization. Capture concepts and ideas – evaluate, and where deemed a solid change (cost, quality, productivity) drive all plants accordingly with a goal for common processes across the organization, not unilateral.
o New Employee Onboarding Training (DL primarily) developed as a Boot Camp by one of our sites. Review, embrace, provide feedback to improve, and assist in putting into place across all facilities.
· Intended Outcome: process and quality improvement, reduction in quality costs, simplified and consistent quality management across the five facilities, higher level of employee engagement, and culture of quality & craftsmanship raised.
Direct Reports
· 1 – 5
Physical Requirements
· Must be able to work equally in an office and factory environment.
Travel Requirements
· 25% or as required
Required SkillsRequired Skills, Experience, Education & Certifications Items listed are required unless “preferred” is indicated.
Bachelor’s degree in Industrial Engineering, Mechanical Engineering or similar field required, prefer with specialization in Quality systems and Statistics.
Must have 8+ years of related experience in QA systems and Supervising activities (Manufacturing / Mechanical / Foam industry preferred)
Must have the ability to communicate effectively (verbal/written/presentations) at all levels.
Must have experience as a quality assurance resource for data analysis, problem identification, resolution, and continuous improvement.
Strong knowledge and experience for problem solving techniques such 5 why’s, Fishbone, Process mapping, etc. in order to identify root cause and define CAPA.
Working knowledge of statistical software is especially desirable or equivalent, ERP, Shop floor knowledge helpful.
Experience in design and development of new product introduction.
Certified Quality Auditor / Engineer preferred.
Six Sigma (DMAIC) - Lean Manufacturing, Kaizen, Kanban experience preferred.
Working knowledge of PPAP APQP, preferred
Must have excellent computer skills (PowerPoint, Excel and statistical software tools).
Required Experience