D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.D.R. Horton, Inc.is currently looking for an Customer Service Assistant in the Warranty Department. The right candidate will act as the point of initial contact between the homeowner and the company regarding customer service issues. Complete data entry and the processing of warranty repair request and service reports.Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.
Assist customers, trades, and field personnel over the phone
Act as a liaison between the Customer Service Department and homeowners
Act as a liaison between homeowners and the Customer Service Manager and Coordinators
Ensure the entry of all incoming and outgoing work order requests, POs, and basic letters
Maintain and create customer history and reports
Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems
Prepare the orientation and walk-through booklets
Maintain the department inventory as well as homeowner’s files
Process field representatives' status of ongoing work
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Education and/or Experience
High school diploma or general education degree (GED)
One to two years of related experience and/or training
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Preferred Qualifications
Strong oral and written communication skills
Ability to multi-task and attention to detail
Bilingual preferred
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays
/Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeople2/Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!LinkedIn, Twitter, Facebook, InstagramJob: Warranty Organization: Home Builder Title: Customer Service Assistant Location: TX-Fort Worth Requisition ID: 2406280