Vacancy caducado!
Application Support Engineer Direct Hire Fort Worth, TX (Onsite) Responsibilities Provide support to current ERP environment; Handle tickets and work with store team members to resolve their issues quickly; Monitor performance and ensure system availability and reliability of POS; While the role will be key to supporting POS, it will also include troubleshooting some store applications such as our rewards program for customers; monitor system resource utilization, trending, and capacity planning and other duties that may be defined Create interfaces for current and new systems utilizing PowerShell and SQL, including FTP, data handling between company and third party for new and existing systems; Provide Level-2 and advanced tier 2 app support and troubleshooting to resolve issues; Having independent judgment, creative thinking, and analytical problem solving skills to discover ways to solve business problems and improve business processes including SQL; Work with general log data and be comfortable with the manipulation of that data; Provide on-call support as needed and handle escalations from service desk; and Will need to understand general configuration changes and be comfortable making changes. Requirements Bachelor's Degree or MIS or 10 years of experience. Must have ERP experience. 5+ years of relevant work experience in large organizations in a support role; must have been part of a tier 2 App Support organization and comfortable working between tier 1 and tier 3; Requires experience with IT language such as SQL, Javascript, HTML5/CSS3 Requires experience with scripting Hands-on experience as an application engineer; comfortable with writing scripts to push into production or out to stores and POS systems; Understanding of ERP and how information flows and be capable of troubleshooting various failure points along the way; Must be familiar with a ticketing system such as Remedy or Service Now Nice to have - POS (PDI) and Retail experience #Dice-SPG #MON-SPG #CB-SPG #Zip-SPG #IND-SPG
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.Vacancy caducado!