Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comWho we want -Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.Strategic thinkers . People who enjoy analyzing data or trends for planning, forecasting, advising, budgeting, reporting, or sales opportunities.What you will do -As the Mobile Inventory Coordinator you will be responsible for the management of all Stryker Communications Service Parts transactions.
Maintain alignment with SAP & SVMX, correcting variances as needed.
Partner with the regional Field Service teams to develop stocking strategies for van inventory.
Accountability Partner with the Field Service team, providing parts knowledge & parts ordering coaching where needed.
Partner with the Field Service Technicians and Management team to execute Cycle Counts.
Storage Location management. As Field Service technicians leave the position or new people come into the position, you will need to manage their storage locations as needed.
Create Stock Transfer Orders when product is due to return to warehouse from field.
Cancel open orders upon request.
Provide product information, may include providing technical assistance.
Provides information on the status of equipment returns, sales orders, delivery schedules, etc.
Research problems or questions for customers, Sales Force, Service Technicians, or Operation personnel. This may involve going through customer files, reviewing existing orders, and consulting with other employees and/or customers.
What you need -
High School Diploma Required
Bachelor's degree preferred
Ability to strategically think thru challenges and find solutions
Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.)
2+ years experience in customer service and technical support environment or equivalent
Ability to communicate well with customers, sales force, project managers, supervisor, and co-workers in both written and verbal communication
Basic PC skills
Familiarity with Stryker products preferred
About StrykerOur benefits:
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/us-stryker-employee-benefits.pdf)About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.