Vacancy caducado!
Looking for a full-time & part-time position.
WILL TRAIN, NO EXPERIENCE NEEDED. MUST HAVE GREAT COMMUNICATION SKILLS AND ABLE TO MULTI TASK.
Please come to 155 N San Marcial 79905 between the hours of 9am - 3pm Mon. - Fri. to fill out application and possible on spot interview. Contact Tony 915-667-4469 for an application to be emailed. Do not reply to this post. Any replies to this post will be ignored.
Personnel in this position are directly responsible for properly deploying and monitoring the status and locations of all on-duty units. Dispatcher must have intricate knowledge of the service area in order to ensure the deployment of appropriate units and to provide direction to ambulance personnel. Due to the job being time-driven applicants must possess the innate ability to perform several tasks at one time while maintaining a high level of accuracy.
MINIMUM QUALIFICATIONS:
High school diploma or GED
Ability to prioritize multiple tasks; ability to work independently and as a team member.
Ability to employ discretion and confidentiality in sensitive areas.
Thorough geographic knowledge of service areas.
Effective written and oral communications skills.
Effective interpersonal skills.
Radio communication skills (not required)
Speak clearly and concisely in an understandable voice via radio, telephone, and in person.
PLEASE READ BEFORE APPLYING
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answers incoming administrative, non-emergency, and emergency telephone lines in a courteous and professional manner.
Receives incoming calls, promptly ascertains proper levels of response, and allocates resources to match dynamic system demands.
Triage calls and enters accurate data into the dispatch computer.
Obtain all information while paying special attention to business names, apartment names, apartment/suite number, gate codes, patient location, instructions to access the patient, and most importantly crew safety information
Interact with field units professionally over the phone and radio using proper etiquette and utilizing excellent customer service skills.
Familiar with response policies of client cities and the ability to interact with them professionally.
Monitor all radio traffic while simultaneously listening in the room for pre-alerts to incoming calls, pre-alerting units, and putting units promptly on the scene to maintain system compliance.
Constantly monitoring the system ensuring units are en route to post moves in a timely fashion and making sure other units are within an acceptable distance from post.
Give appropriate routing to units when needed. Have knowledge of how to get this information.
Identify and report field performance concerns to the Operations Manager.
Maintain knowledge of current or updated policies and procedures.
Controls radio traffic, dispatches waiting calls within 30 seconds.
Maintains accurate status of field units.
Demonstrates working knowledge of CAD codes and functions.
Demonstrates knowledge of policies and procedures of the Communications Center.
Assists with routine maintenance of the Communication Center.
Provides pertinent and necessary info. to responding crew, such as necessary supports, cross streets, nature of the call, etc.
Investigates and reports all-time exceptions.
Updates system as the trip progresses, adding mileage, diversions, problems encountered, etc.
Demonstrates ability to interact cooperatively with peers, supervisor, and other company personnel.
Demonstrates thorough geographic knowledge of all company service areas.
Demonstrates accurate recording of unit status.
Demonstrates accurate and complete triage information in the note field of call.
Demonstrates ability to properly cancel a previously scheduled trip.
Communicates activities of the shift to ensure a smooth transition between shifts and to increase awareness of problems and concerns as they arise.
Day/Night controllers shall accurately complete daily reports as assigned, and empty trash from file room, sink area, rest rooms, and dispatch and place in outside dumpster.
Maintains a clear work area.
Adapt procedures accordingly following equipment or system failure.
Document all crew changes and times crews go out of service on the daily crew roster, and update crews and/or units in a computer.
Performs other related tasks and duties as assigned.
May be necessary to work day, evening, weekend, holiday shifts, and may be called back or held over to maintain staffing levels. Controller/dispatcher is to be clocked in, in their seat at the work station, ready to take over at the appointed start time for their shift.
Must have the ability to perform the essential functions of this position with or without reasonable accommodations.
STRESS FACTORS:
Occasionally: Fatigue, boredom
Frequently: Intense tasks
Constantly: Repetitive tasks, high-pressure, high call volume
MENTAL REQUIREMENTS:
Occasionally: Complex writing
Frequently: Complex reading, clerical
Constantly: Simple reading and writing, memorization, analyzing, perception/computation, problem-solving, simple math skills, judgment, erasing, and decision-making.
PHYSICAL REQUIREMENTS - Typically involve, but are not limited to:
Hearing and Speaking:
Hear, understand and respond to verbal information in person, by phone, and by radio, including difficult to understand callers, and over background noise
Speak clearly and concisely in English
Mental Acuity and alertness:
Understand, respond to, and apply complex concepts, information, and instructions including policies, procedures, laws, and regulations
Engage in frequent interpersonal interactions that are stressful or sensitive in nature
Handle difficult interpersonal interactions and complaints with tact and diplomacy
Manage and accomplish multiple priorities and diverse responsibilities with a high level of accuracy
Think quickly, calmly, and clearly in emergency situations and apply judgment, discretion, and initiative in accomplishing work
Work under pressure, exercise good judgment and make sound decisions in emergency situations
Maintain composure, alertness, and concentration while working for extended periods of time
Physical dexterity:
Sit for extended periods of time; stand or walk as necessary
Sit for extended periods of time particularly during high-stress situations
Stretch, reach, or lift objects or materials that may be up to 10 pounds in weight
Vacancy caducado!