Sales Support Specialist

WHAT YOU GET TO DO Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issuesUpsell real estate agents' current memberships for added value in receiving qualified leads for property listingsProvide exceptional customer service by addressing inquiries promptly and efficientlyTroubleshoot and resolve technical issues related to the Equator platformConduct product demonstrations to showcase the benefits of Equator's servicesMaintain accurate customer records and update information in the CRM systemCollaborate with the sales team to identify potential upselling opportunitiesAssist in the development and implementation of sales strategies to increase customer retentionGenerate and qualify leads Prepare and deliver regular reports on customer interactions, sales activities, and performance metricsStay up-to-date with industry trends, competitor offerings, and Equator's product updatesParticipate in ongoing training to enhance product knowledge and customer service skills