37895BRExtended Job Title:Dental Patient Services Specialist (Oral Health Clinic/Alberta)Org Level 1:Texas Tech Unv Hlth Sci Ctr El PasoPosition Description:This position is responsible for assuring smooth operations of clinic patient flow. Employees in the PSS position serve as primary contact for patients and are charged with scheduling appointments, receiving patients and working side by side with students and faculty to meet students and patient needs. In addition, this position is responsible for processing all payments accurately and efficiently. PSS position requires working on a mobile station as well as a stationary position daily.Requisition ID:37895BRTravel Required:Up to 25%Major/Essential Functions:
Receives all incoming calls.
Schedules and confirms patient appointments for clinic visits accurately in axiUm.
Maintains accurate cash count daily and submits end of day report and deposit.
Runs daily, weekly and monthly reports to reflect treatment rendered in student clinic.
Responsible in training of all new PSS’s on the workflow and job related duties of position.
Managing and scheduling all recalls in a timely manner.
Handling all voicemails and fax applications on a daily basis.
Keeps close tabs on all student schedules to include externships and absences from clinic activities.
Adhere to all TTUHSCEP policies, procedures and processes. Personally demonstrate, display, and act in accordance with TTUHSCEP’s values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork).
Actively promote and encourage staff across the institution.
Perform all other duties as assigned.
Grant Funded?:NoMinimum Hire Rate:Compensation is commensurate upon the qualificationsPay Basis:HourlyWork Location:El PasoPreferred Qualifications:
Knowledge of basic office equipment to include telephone, laptop, desktop, scanner, printer, signature pad and credit card terminal.
Professional communications skills in person, over the phone and in writing.
Ability to interact efficiently and effectively with a wide variety of people.
Good time management skills in a busy working environment.
Willingness to accept and handle frequent changes.
Takes developmental opportunities and constructive criticism with a positive attitude.
Knowledge of all dental procedures and codes.
Works closely with staff, administration, faculty and students.
Bilingual capabilities in English and Spanish.
Willing to work Monday-Friday 8am-5pm, some extended hours are possible.
Campus:HSC - El PasoDepartment:Woody L. Hunt SDM Admin ELPRequired Attachments:Cover Letter, Resume / CV, TranscriptJob Type:Full TimePay Statement:Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.Job Group:Information and Records ClerksShift:DayEEO Statement:As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.Required Qualifications:
A High School diploma or GED.
1-year Customer Service, office, or related experience.
Additional education may substitute for the experience requirement.
Does this position work in a research laboratory?:NoNavy Enlisted Classification Code:YN, HMAir Force Specialty Code:3A1X1, 4A0X1Marine Military Occupational Specialty Code:0111Jeanne Clery Act:The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .