Account Quality Control Analyst

Job SummaryEnsures that all logistics processes, including transportation, warehousing, and distribution adhere to Standard Operating Procedures. This role involves monitoring and inspecting logistics operations, identifying areas for improvement, and implementing corrective actions to enhance efficiency and customer satisfaction.Job ResponsibilitiesServe as a liaison for feedback and communication between Expeditors and the customerDevelop and update Standard Operating Procedures for logistics Quality ControlIncrease operational consistency through adherence to Account Standard Operating Procedures Improve efficiency through process improvement and utilization of technologyOwn quality program through direct engagement and alignment on progress, opportunities and allocation of capacityOversee and support development of an efficiency mindset through quality training and coachingMonitor daily operation to drive consistency in our Processes, Systems, and usage.Collaborate with Procurement, Operations and Suppliers to resolve damages and quality related issuesConsult as a quality subject matter expert with external parties when applicableInfluence operations to utilize enterprise systems to their fullest of capabilitiesInitiate process mapping exercises and application of process managementLeverage Corrective and Preventive Actions program to identify and deploy process improvements Identify and document issues, non-conformities, and inefficiencies in logistics operationsCollaborate with logistics teams to resolve quality issues and implement corrective actionsParticipate in continuous improvement initiatives to optimize logistics processes and enhance qualityInvestigate, develop and collaborate with 3PL partner on cost savings ideasWork with teammates to brainstorm issues and ideas at similar warehouses across the globePrepare and submit quality reports and recommendations to managementTrain and support logistics staff on quality control procedures and best practicesEducation Bachelor’s degree in Industrial Engineering, Quality Assurance, Business Administration, Supply Chain Management or related field required. Or equivalent Advanced certifications in Organizational Excellence or Six Sigma plus 2-3 years of applied experience.Experience2-5 years+ in a Quality Control role or related field requiredFull understanding of Quality Control methodologiesFamiliarity with Quality Control tools and techniquesExperience leading or participating in Quality Control projects implementing process improvement initiatives