Dealership:L0397 Driveway Home OfficeShop Dispatch/Delivery CoordinatorThe Dispatch/Delivery Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.The Dispatch Coordinator reports to the Dispatch Supervisor.Location: Dallas, TX (On-site)Schedule: Sunday through Thursday, 8:00am CST - 5:00pm CSTCompensation: $22/hrResponsibilities
Coordinates deliveries between Driveway customers and fulfillment centers including OOM, Store, and Hub
Responsible for setting appointment time and status in Scheduling, CRM and TMS program
Keeps customer informed on delivery status
Follows up with customer post-delivery to ensure complete satisfaction
Escalates post-delivery customer concerns to appropriate department
Responsible for pre-delivery vehicle readiness between selling location and fulfillment center
Skills and Qualifications
Strong attention to detail
Excellent communication skills
Time management and organizational skills
Well-developed computer skills including Excel, Word and PowerPoint required
Understands the complexity of online retail
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
Reasonable accommodations may be made to enable individuals to perform the essential functions. NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.