Interact with customers via phone, email.
Resolve customer problems and complaints
Answer any questions a customer has
Take payments
Provide price information
Handle inquiries about deliveries
Verify customers
Keep records of customer interactions and transactions
Engage with customers
Direct unresolved issues to a different department if needed
Communicate and coordinate effectively with internal departments
Provide customers with information on any open orders and invoices
Maintain customer database
Follow company process accurately and efficiently