The Holiday Inn Express Fort Worth Forest Hill is looking for highly motivated individuals to join our Guest Services Team as Front Desk Agents. Our agents are responsible for ensuring a great experience for each guest, each stay. We need friendly, professional individuals who genuinely care about people and providing superior service.
Responsibilities include:
Arrive to work on time and as scheduled; be neat in appearance and ready for your shift prior to clocking in
Welcome each guest and follow proper check in procedures including verifying reservations, collecting payments, assigning rooms, making keys, and answering questions about the local area and the hotel
Recognize return guests and IHG Reward Members
Answer phones in a prompt and professional manner, assist the callers as needed, and maintain the privacy of our guests while following hotel procedures
Make new reservations and modify existing reservations as requested
Accurately process payment transactions and issue receipts
Follow all check out procedures and address any concerns that the guests may have prior to their departure
Perform property walks during your shift to address or prevent any potential safety or security concerns
Communicate any in house sales leads to the General Manager and/or Sales Team in a timely manner
Send and receive emails, faxes, and other correspondence as needed
Communicate any pertinent information to the rest of the team, and send timely reports to the management team
Assist other departments when required and as directed by the General Manager or direct supervisor
Be willing to sometimes perform duties outside of your regular job description as required
MUST BE AVAILABLE TO WORK ON WEEKENDS AND HOLIDAYS. There is no need to apply if you are not available on Saturdays, Sundays, and holidays.
Hotel experience is preferred. We need agents who are flexible to work on afternoons and weekends. If you are a highly-motivated individual who is interested in learning something new each day, regardless of your experience, we invite you to apply.
Hours:
Part Time Hours (24+ Hours)
The afternoon/evening shift is typically scheduled from 3:00 pm-11:00 pm. You will also need to have flexibility to come in earlier and stay later depending on the needs of the hotel.
Please submit your resume when replying to the posting.