Job Responsibilities
Answer incoming phone calls to the Support Center phone line. This requires active end engagement and partnership with the caller to resolve the issue or take appropriate next steps to resolve the issue. (50% of time)
Respond, resolve, or escalate technical Support requests submitted to the Support Center help desk ticket system. (45% of time)
Provide hardware technical support repair for Dell laptops, Dell desktops, and Copier devices. (5% of time)
Critical Skills & Experience Requirements
High School Diploma in General Studies (Required)
2+ years of Technical Support or equivalent support environment (Required)
2+ years of Previous experience working in the IT field (Preferred)
Ability to work a range of different work schedules
Proficient knowledge of Microsoft Windows, Mac, and iOS Operating Systems
Working knowledge of Microsoft Office 365 administration
Proficient knowledge of Dell laptop and desktop repair
Working knowledge of copier printer and scanner devices
Ability to communicate technical information, both verbal and written to a wide range of end-user skill levels
Ability to effectively prioritize and execute tasks in a high-pressure environment
Working knowledge of computer networking (TCP/IP)
ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.