Software Specialist I

Posting Number: S05479PDepartment: University Library DeptSalary Range: $41,204Pay Basis: MonthlyPosition Status: Regular full-timeLocation: RichardsonJob Description: Monitors and responds to Library help desk calls with personal integrity and customer service and security awareness. Assists with installation and upgrades of library computer equipment, troubleshoots problems with library PC’s and laptops and arranges for their resolution. Works with the Library Information Technology Services staff to push out updates to the Information Commons and Information Literacy room computers. Updates staff and Smart Room computers and equipment escalating more complex problems to senior technical staff.Minimum Qualifications: Associate’s degree in a related field or equivalent IT certifications or an equivalent combination of education and experience.Preferred Education and Experience: Important Message: 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE , including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator ([email protected]) . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator ([email protected]) .