Sales Support Specialist

 The Sales Support Specialist plays a vital role in enabling the sales team to focus on closing deals by handling administrative, logistical, and operational tasks that improve responsiveness, accuracy, and overall customer experience. This role will serve as a central resource for sales reps and sales leadership, managing everything from proposal support and order tracking to event coordination and CRM maintenance.Key ResponsibilitiesProposal & CRM SupportSupport strategic sellers with non-standard proposal development and submissions outside of CPQ workflowsEnter new assessments into CPQ and assist with proposal generationInput new contacts and leads into Salesforce (SFDC) and maintain data accuracy Conference & Event CoordinationCoordinate logistics for conferences and sales meetings (e.g., shipping, travel, hotel, booth needs)Track conference-related expenses and provide burn reports to Regional VPs Assessment & Pricing SupportAssist with in-lab assessments coordination, including scheduling and shipping Pelican cases with logisticsHelp maintain standardized pricing models (per book, per band) and add-on pricing (e.g., mold, incidentals)Sales Operations & Customer SupportRespond to client inquiries regarding timelines, logistics, and general service updates (e.g., “Where’s my stuff?”)Assist with customer service for minor requests and order status follow-upsComplete deal packages including new customer setup and documentation submissionTrack and support small deals through production coordination and project milestone updatesManage change orders and collaborate with production/PMO for updatesTeam & Process SupportOnboard/offboard sales reps (access, tools, internal process documentation)Submit pricing vehicle requests and track queue itemsSupport internal reporting, dashboards, and data clean-up efforts