Job SummaryDo you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!As a Principal Services Enablement Advisor , your primary responsibilities are to lead the sales team by engaging in pre-sales activities, identifying project scope, creating project timelines, delivering executive level presentations, managing the sales pipeline, and delivering statements of work (SOW) that align with resource capacity. You will work closely with the Professional Services teams to ensure successful project execution and customer satisfaction.Responsibilities
Collaborate with multiple Sales stakeholders to identify project scope, pre-booking deliverables, and implementation methodology
Lead and manage pre-sales activities such as product demonstrations, scoping calls, and customer meetings
Create multi-solution and facility project timelines and work with the Professional Services team to ensure successful project execution
Develop, negotiate, and deliver comprehensive statements of work (SOW) that align with customer expectations, organizational capabilities, and business objectives
Manage and utilize in-depth knowledge of the sales pipeline to optimize opportunities, prioritize projects, and accurately forecast project outcomes
Align statements of work to current resource and supply chain capacity to meet deliverables
Lead liaison between internal Omnicell teams and customer project team to deliver all project planning documentation to the Consulting Services aligned project team
Deliver high-level executive presentations regarding project deliverables, timelines, and expectations, effectively conveying project advancement and outcomes
Manage customer escalations and difficult conversations, demonstrating strong problem-solving skills and the ability to maintain positive relationships between internal and customer stakeholders
Support Sales and Professional Services goals by ensuring customer satisfaction and project success
Mentor and provide guidance to Sr. Services Enablement Advisors and other team members, fostering their professional development and ensuring consistent practices
Required Knowledge and Skills
Balance of drive, business acumen, and interpersonal skills
Have a positive, professional demeanor and presentation in all internal and customer interactions
Highly motivated self-starter who takes initiative
Problem solver with a flexible mindset delivering scalable solutions
High EQ, a consultative mindset, and close attention to detail, with excellent communication (oral and written) skills
Basic Qualifications
Bachelor’s Degree in Business Administration or a related field and 8+ years of pre-sales engagement or client-facing project management experience in software solutions industry
In lieu of Bachelor’s degree, 10+ years of pre-sales engagement or project management experience in software solutions industry
Experience working with CRM systems such as Salesforce
Preferred Qualifications
Master’s Degree
Demonstrated a successful track record of leading or managing multiple projects simultaneously while achieving positive business outcomes
Experience working in a Professional Services or Consulting organization
Experience working in the healthcare IT or technology industry
Understanding of enterprise software solutions and implementation methodologies
Work Conditions
Minimum 25% domestic travel
Work across multiple time zones
Extended hours in front of a computer and using video technology
Must be willing and able to support work during non-business hours, including weekends and holidays as customer needs dictate
Standing/sitting for prolonged periods of time may be required
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.” Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do:
As Passionate Transformers , we find a better way to innovate relentlessly.
Being Mission Driven, we consistently deliver on our promises.
Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
In Doing the Right Thing , we lead by example in ALL we do.
We value creating an inclusive culture and a healthier world through ESG initiatives, Employee Impact Groups, learning, well-being programs, and more. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.Job Identification: 2408Job Category: Professional ServicesPosting Date: 03/27/2024, 4:21 PMJob Schedule: Full timeLocations: Dallas, TX, United StatesChicago, IL, United StatesJob Level: ExperiencedAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.