Financial Lines AVP, Professional Program Claims113453Zurich North America is hiring an Financial Lines AVP, Professional Program Claims to join our team!At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: WTC- NY, Parsippany, Schaumburg or Dallas.Leads and directs a team of technical Claims Professionals and/or Claims Managers in various professional lines (including but not limited to Lawyers Professional Liability, Veterinary Professional Liability ect.) to ensure accurate and timely resolutions of claims in highly complex lines of business. Serves as a subject matter expert to the underwriting team regarding product developments or enhancements to provide support and guidance and ensure compliance with the regulatory policies. Coordinates the work activities of the team, and has responsibility for performance, development, and coaching of management staff to maximize contributions and drive employee development and operational improvements.In this role you will be responsible for:
Drive superior claims results by providing direction, technical guidance, tracking and reporting on key metrics for high exposure, high complexity claims.
Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems.
Achieve best practices by reviewing claims files, identifying trends and recommending improvements.
Contribute to effective claim outcomes by effectively implementing Claims Best Practices to manage loss payments and claim expenses.
Ensure compliance with all legal, regulatory and internal control requirements.
Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
May share information concerning industry trends and major claim issues by collaborating with underwriting and centers of expertise.
Is a business partner to underwriting and centers of expertise in drafting endorsements/policies as well as provide ongoing feedback on policy/endorsement wording modifications.
May attend critical insured/potential insured meetings and otherwise participates in significant marketing events.
Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on- one meetings, appropriate email, IM and regular interpersonal communications.
Share professional and technical knowledge by participating in industry conferences or associations or has other involvement in industry events.
Create a workplace culture that is consistent with the Zurich mission, vision and Zurich Basics.
Protect Zurich´s reputation by keeping claims information confidential.
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Basic Qualifications:
Juris Doctor and 8 or more years of experience in the Claims areaOR
Bachelor’s Degree and 9 or more years of experience in the Claims areaOR
High School Diploma or Equivalent and 11 or more years of experience in the Claims areaAND
3 or more years of management experience
Customer service experience
Experience with Microsoft Office
Knowledge of insurance legal statutes and procedures
Travel 0%-25%
Preferred Qualifications:
Negotiation experience
Experience collaborating across work groups
In-depth knowledge of the insurance industry, claims and the insurance legal and regulatory environment
Experience in line of business
Excellent communication skills
Problem solving skills
Analytical Skills
Advanced Degree
Leadership and/or People Management Experience
AIC
SCLA
CPCU
Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here (https://www.zurichna.com/careers/benefits) . Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $110,700.00 - $181,400.00.As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).A future with Zurich. What can go right when you apply at Zurich?Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vetZurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.Location(s): AM - New York, AM - Dallas, AM - Parsippany, AM - SchaumburgRemote Working: HybridSchedule: Full TimeEmployment Sponsorship Offered: NoLinkedin Recruiter Tag: #LI-LC1 #LI-DIRECTOR #LI-HYBRID