Customer Support Manager

Job DescriptionWe are seeking a highly motivated and experienced Customer Support Manager to lead and oversee our customer support department. The ideal candidate will be responsible for managing the support team, optimizing service procedures, and ensuring exceptional client satisfaction. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering excellent customer experiences.ResponsibilitiesSupervise and guide the customer support team to maintain high performance standardsDevelop and implement effective customer service procedures and policiesHandle escalated customer issues and provide timely resolutionsAnalyze customer feedback and generate reports to improve support strategiesMonitor performance metrics and establish improvement plansCollaborate with other departments to align support goals with overall business objectivesRecruit, train, and evaluate support staff as needed