OverviewEnterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Customer Service Representative (CXR) at the Dallas Love Field Airport (DAL). This position pays $15.77 / hour and is located onsite at the DAL Airport at 7366 Cedar Springs Road Dallas, TX 75235.We offer:
Consistent full time 40 hour per week schedule
Paid time off
Employee discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and Development
NO airport clearance required
Available Schedule:
Thursday 4:00pm-12:00am
Friday 4:00pm-12:00am
Saturday 4:00pm-12:00am
Sunday 4:00pm-12:00am
Monday 4:00pm-12:00am
Tuesday OFF
Wednesday OFF
(Shift end time is subject to change, based off when the last flight lands at DAL)The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/VeteransQualifications
Must be at least 18 years of age
High School Diploma or G.E.D. required
Must have a valid drivers license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.