Catering Sales & Services Manager

Responsible for the management of all aspects and functions of the events assigned by the Director, Catering & Conference Services, in accordance with hotel standards. Anticipate guest needs, and solicitation of business while assisting to control expenditures. Primary focus for this role will entail servicing all Local Events (Gala's, Weddings, Fundraisers, Day Meetings) with the opportunity to assist the corporate event programsOrganize bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food and beverage, and audio visual. Create detailed floor plans, resumes, and banquet event orders for seamless execution of programs.Conduct memorable pre-planning tours, pre/post pre-conferences, and tastings.Engage and encourage team members by being role models Establish and maintain rapport with all clientele and internal hoteliersFlexible Schedule which includes working on weekends required for this roleEffectively handle multiple programs and ensure the successful completion of all job dutiesContact clients and maintain effective communication throughout planning and while on siteMaintain complete knowledge of and comply with all departmental policies/service procedures/standardsAnticipate guests’ needs, respond promptly and acknowledge all guests Maintain positive guest and colleague relations at all timesBe familiar with all hotel services/features and local attractions/activities to respond to guest inquiriesResolve guest complaints, ensuring guest satisfactionEnsure appropriate upselling opportunities are taken to maximize revenue potentialDaily scheduled group functions, times, locations, amount of people and specified requirementsUnderstand the location of all hotel function space and names of function roomsUnderstand all styles of meeting and banquet room sets and banquet room capacitiesRetrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standardsDocument daily set-up requirements according to departmental procedures / attach respective diagramsInspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departmentsMonitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental proceduresConduct pre-function meeting and review all information pertinent to set-up and service of groupConstantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.’s; bring any deficiencies with respective department personnelMaintain Communication between client and operations teamInspect all meal periods and be present until the entrée course is served for all plated functionsAssist staff with their job functions to ensure optimum cleanliness and service standards for guestsCoordinate group's requests for additions/changes to scheduled arrangementsDirect the final breakdown of function room and clean upMonitor storage and delivery of group packagesMaintain a personal organization system for files and paperwork within departmental guidelinesContact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.Attend daily B.E.O. review meetings; resolve any discrepancies.Attend designated meetings, menu and wine tastings.Foster and promote a cooperative working climate, maximizing productivity and employee morale.Full knowledge of the event menus and ability to upsellManage all deposits and billing for all clients until the final bill is paid