Job Details

ID #51707237
Estado Texas
Ciudad Dallas / fort worth
Full-time
Salario USD TBD TBD
Fuente Texas
Showed 2024-05-15
Fecha 2024-05-15
Fecha tope 2024-07-14
Categoría Servicio al cliente
Crear un currículum vítae
Aplica ya

Customer Service Rep/Dispatcher

Texas, Dallas / fort worth, 75201 Dallas / fort worth USA
Aplica ya

Please stop into our office to fill out an application and have an in person interview with our office manager Gloria Monday - Friday 9am - 4:30pm at 5817 Interstate 20 W #430, Arlington, TX 76017. You may also come in Saturday 8am - 4:30pm and speak with Amberly, but weekdays are best.

O'Brien Garage Doors is currently hiring dispatchers/customer service representatives. We are a family owned and operated company and are looking for more members to add to our team! We are looking for qualified candidates with a desire to be a part of our team for many years to come. We are looking to fill several 8 hour shifts between the hours of 7am - 9pm, Monday - Saturday.

Pay structure (please read carefully):

Pay is a combination of base pay and bonuses. Starting base pay will be 10.00 per hour and an additional 75 per week for full time until commission starts (11.87 per hour starting on 40 hour schedule). Once the representative is answering calls on their own/booking work orders on their own, commission will start. Commission will be based on performance and will be paid out monthly. Most representatives, after commission is paid out, average 11-18 dollars per hour. Our top performing reps average 20-25 an hour.

Job Description:

Primarily answer customer inquiries as they call into the office and schedule work orders with them. Answer questions regarding pricing/scheduling. Each representative will generally be in charge of one or two cities (we answer phones for cities across the nation) and will work closely with the technicians working in that city to route the work orders for the day. The reps also will take technician calls, complete out their work orders, and dispatch them to their next work orders.

Requirements:

Must be familiar with basic computer applications such as Microsoft Office and Email

Must be able to type at least 50 wpm

Must be able to pass a background check

Must be able to pass a drug test

Responsiblities:

Answer phones to answer customer inquiries and set up work orders

Answer phones to handle technician completions and dispatching

Accurately manage assigned city and run that schedule during shift

Type in notes of calls and create/complete work orders

Take upset customer calls and handle them appropriately or get with appropriate managers

Work closely with city managers to make sure all complaints/inquiries handled appropriately

Must be able to quickly learn and become accustomed to our field of work

Qualities:

Quick Learner

Ability to multitask

Positive team oriented attitude

Professional friendly customer oriented attitude

Long term employment goal in mind

We look forward to adding you to our valued team!

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