Location: Farmers Branch, Tx
Job Type: (Full-Time) Monday - Friday, 8am - 5pm, (1 Hour Lunch)
Department: Customer Service / Operations
Reports To: Office Manager and General Manager
Company Overview:
We are a fast-paced and customer-focused final mile logistics company dedicated to providing seamless, last-leg delivery services across a variety of industries. Our mission is to ensure efficient, reliable, and timely deliveries, while providing exceptional service to our clients and customers.
Position Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be the first point of contact for our clients and delivery partners, responsible for handling inquiries via phone, email, and internal systems. This role plays a key part in ensuring customer satisfaction by managing delivery orders, solving problems quickly, and maintaining smooth communication across teams.
Key Responsibilities:
Answer inbound calls and emails from clients, customers, and delivery partners in a professional and timely manner.
Enter and process delivery orders into our logistics management system accurately and efficiently.
Track and monitor active deliveries; proactively communicate delays or issues.
Provide order status updates and delivery confirmations to clients and customers.
Resolve customer complaints and escalations quickly, keeping customer satisfaction a top priority.
Coordinate with dispatchers, drivers, and warehouse staff to ensure smooth delivery operations.
Maintain accurate records of customer interactions and delivery updates in CRM or internal systems.
Support the logistics team in managing daily delivery schedules, routing, and exceptions.
Identify recurring issues and escalate them to the appropriate department or leadership.
Perform other administrative or support tasks as needed.
Qualifications:
High school diploma or equivalent required; Associate’s or Bachelor’s degree a plus.
1+ years of experience in customer service; experience in logistics, transportation, or delivery services preferred.
Strong verbal and written communication skills.
Excellent problem-solving abilities and attention to detail.
Proficient in Microsoft Office (Excel, Outlook, Word) and able to quickly learn new systems.
Comfortable handling high call/email volumes and multitasking under pressure.
Experience with transportation management systems (TMS), order entry software, or CRM platforms is a plus.
Bilingual a plus.
Working Conditions:
In-Office work environment.
Compensation and Benefits:
Hourly Pay: $18.00/Hour
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for advancement
On-the-job training provided