Opportunities at WellMed , part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. The Senior Medical Assistant (MA) participates in providing patient care at the appropriate skill level. They have a duty to provide a standard of care that meets or exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Senior Medical Assistant assists in the training and orienting of MA staff. The expectation is 25% of time is spent on clinic specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills. The Senior Medical Assistant is required to perform all duties of the Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).Duties include: Organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The Sr. MA assists in identifying patient needs or problems and communicating data to the provider or other members of the clinical team. The Sr. MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.Primary Responsibilities:
Performs all duties at the expert level within the scope of a Medical Assistant’s scope of practice
Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs
Performs quality control checks on equipment
Prepares and sterilizes medical equipment using the autoclave
Spends 25% of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic
Records patient care documentation in the medical record accurately and in a timely manner. Identifies when other MA’s documentation is incorrect and alerts clinic leadership
Trains and mentors other MAs, including assisting with documentation questions
Promotes positive work environment in the clinic as a culture ambassador
Coordinates patient care as directed by provider, and policies/procedures
Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality
Requires little assistance with standard and non-standard requests and solves routine problems on own
Organizes exam and treatment rooms, stocks, and cleans rooms and sterilizes instruments
Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
Creates and maintains an environment that supports infection prevention
Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
Supports and follows Standard Delegation of Orders
Promotes a positive work environment in which team members willingly serve each other
Ensures that all MAs are aware of training they must receive to continually improve performance
Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High school graduate or GED equivalent
Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire
3+ years of experience as a certified MA or a combination of 5 years certified and non-certified medical assistant experience (with a minimum of 2 years certified)
Expert in computer literacy in electronic health record
Intermediate Excel skills
Knowledge of medical terminology
Mastered ICD-10 and CPT coding
Ability to mentor others
Ability to react calmly and effectively in emergency situations and assume a leadership role until higher levels of care arrive on scene
Proven excellent communication and customer service skills
Flexibility and nimbleness to adapt to change
This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
Preferred Qualifications:
1+ years of lead or supervisory experience
Bilingual
Physical & Mental Requirements:
Ability to lift, push or pull >35 lbs. with assistance
Ability to stand for extended periods of time
Ability to use fine motor skills to operate equipment and/or machinery
Ability to receive and comprehend instructions verbally and/or in writing
Ability to use logical reasoning for simple and complex problem solving
Occasionally requires exposure to communicable diseases or bodily fluids
Ability to discriminate shades of color when reading dipstick
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.