Vacancy caducado!
Responsibilities include, but are not limited to:
Diagnosing and resolving technical hardware and software issues for clients via phone, email, and remote desktop support
Providing top-tier customer service by maintaining a positive and professional attitude
Escalating complex issues to Tier 3 technical support as needed
Assisting with administrative functions related to service tickets and general support tasks as assigned
Qualifications:
Strong Technical Support and Troubleshooting skills
Excellent Analytical and Problem-Solving Skills
Exceptional Customer Support and Customer Service skills
Ability to effectively communicate technical information to non-technical users
Experience with Active Directory, Exchange, and Windows Server Operating Systems are a plus
A working knowledge of Network Security Principles and Protocols
Experience with Virtualization Platforms such as VMware, Hyper-V, and Citrix are a plus
Ability to work in fast-paced environments and remain calm under pressure
Bachelor's Degree in Computer Science, Information Technology, or experience
Relevant certifications such as CompTIA A+, CCNA, and MCSE are a plus
Pays up to $25/hr DOE
Monday – Friday 8am – 5pm
To apply please email your resume to [email protected]
LK Jordan is an equal opportunity employer.
Vacancy caducado!