Bilingual Customer Service Representative

We are looking for someone who is reliable, communicates well with customers and coworkers, is fluent in spanish and english, has reliable transportation to work, and is trainable.

We are looking for someone who can work 5 days a week, with rotating Saturdays.

This position is an unlicensed position. You will be working in an office by yourself, but not alone. you'd be working directly with Agents and management to handle customers.

We prefer someone with customer service experience but will accept someone who is willing to learn.

The following is a list of daily duties you will be performing on a regular basis, including but not limited to:

Ensure all calls are answered and every customer, whether a walk in or phone call, is helped to the best of your ability.

Taking and posting payments properly, handling customer and Agency sensitive information.

Receiving and sending emails, documents, photos, etc.

Answering customer questions correctly and accurately

Update customer information as needed, auto pay, address change, leinholder info etc

Help cleaning the office, sweep, mop, clean restrooms as needed

Effective communication with coworkers, management, and other offices to pass information along quickly and accurately

There will be times when bad news will have to be given to the customer. Remaining calm and professional is a must, as we cannot take it personally if the customer reacts a certain way. Tough skin is a must.

We are a small insurance agency specializing in auto insurance. We are growing, and need help handling our many customers!

Office environment is relaxed, we don't really have a dress code, no shorts. If the phones aren't ringing, then your time is your own.

we have offered 10% raises every year for our staff. If you stick around, you will be rewarded for it.

we also offer three bonuses throughout the year, one of them being a Christmas bonus!

If you are interested in applying, please email me your resume, and i will reach out to you to schedule an interview.

Thanks!- Luke Ayers