POSITION SUMMARYOversee the daily scheduling, tracking and reporting of service activities for assigned Service teams. Effectively and respectfully interface with customers, service technicians and department staff.What you’ll do:
Properly schedule and document all daily service activities for assigned Service teams.
Enter service requests, received via phone, fax and email, into system.Ensure each customer’s account information is correctly entered and updated.
Prioritize service calls.Determine the needs of the customer and match to an appropriately-skilled technician.
Dispatch service calls in a timely manner.Inform customers of ETAs and notify promptly of any delays, as they occur.
Collect pertinent account information from new/pending customers for credit verifications/approvals.
Track daily progress of service calls.
Issue purchase orders (POs) and enter data into system accordingly.Track/resolve open POs.Coordinate with Accounting through doc-link system.
Communicate with customers to ensure work performed meets or exceeds their expectations.Arrange follow-up visits, as necessary.
Respond to customer inquiries and resolve or escalate customer concerns or complaints, as appropriate.
Assist with scheduling preventative maintenance calls per customer’s scope of service and as directed by Service team supervisor.
Assist with managing the defect warranty process, ordering parts, maintaining sufficient inventory, scheduling, billing, and other duties as needed.
Collect daily technician timecards.Review each for accuracy and promptly enter information into system.
Process incoming field paperwork from assigned Service teams, including work orders, JHAs, payroll, extra work authorizations, inspection sheets, expense reports and vendor invoices.
Meet with assigned Service team supervisors weekly.Identify and coordinate upcoming work, through to completion.
Maintain the Graphical Schedule Board for assigned Service teams. Enter appointments for all technician activity. Maintain a 2-week look-ahead schedule for confirmed and unconfirmed work.Close out appointments for work completed.
Regularly monitor reports on open POs, open/complete service calls, and PM schedule and profitability.
Facilitate and maintain a cohesive and respectful work environment.
Perform additional assignments as requested/needed.
Working hours are Monday - Friday 4pm to 10pm and Saturday 7am to 10pm
What you’ll need to be successful:
Thorough understanding of business/industry practices, standards and processes
Thorough understanding of and respect for safety and OSHA rules and regulations
Excellent motivational and team-building qualities
Strong written and verbal communication skills
Strong organizational and problem solving skills
Advanced computer skills (MS Office); WennSoft experience a plus
Outstanding customer service skills and the ability to handle multiple demands calmly and politely
Must be detail-oriented and adept at multi-tasking
What you bring to the table:
High school diploma or equivalent
5+ years of progressive experience in dispatch, administration, and customer service
YOU Matter The Brandt Companies were created under the leadership of Barry Moore and Mark Zilbermann in an ever-expanding quest to provide our clients with on-time, in-budget construction service, complete commissioning assistance, and long-term facilities maintenance. We expanded into HVAC service and full-service MEP operations. In the 2010s, Brandt established the industrial division focusing directly on the unique needs of industrial clients. Expanding on the growing industrial market, Brandt acquired Hilbig Services in 2018.BRANDT TODAYIn 2022, Brandt was acquired by Southland Industries (https://southlandind.com/) . This acquisition aligned with Brandt’s goal to become a truly national company that can better serve our customers, increase our industry influence towards more collaborative delivery approaches, and create additional opportunities for our employees.With offices in all of the major Texas cities and over $700 million in annual revenues, Brandt has established itself as the largest mechanical, electrical, and plumbing contractor (https://brandt.us/mep-construction-services/) in the state. With in-house capabilities that start with build/design, construction and commissioning and end up in service, Brandt works every day to provide the solutions and service to meet your ever-changing needs.PEOPLE FIRST: BUILDING TALENT BY DESIGN At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels. If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued. If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, then JOIN our team and become a part of an organization that values PEOPLE , SAFETY, INNOVATION, COLLABORATION, INTEGRITY, ACCOUNTABILITY & SUSTAINABILITY.Benefits:As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:
401(k) Plan
Competitive Pay
Medical, Dental, Vision Insurance
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Holidays/Vacation/Personal Time/Life Events Leave
Numerous training opportunities and company-paid membership for professional associations and licenses
For more information on Southland Industries, please visit our website: Southland Careers (http://southlandindcareers.com/) or on Facebook (https://www.facebook.com/SouthlandInd) or LinkedIN (https://www.linkedin.com/company/22132?trk=tyah&trkInfo=tarId%3A1408634606883%2Ctas%3ASouthland%20industries%2Cidx%3A2-1-4) To hear what our employees are saying about working at Southland Industries, check out our Career Video - Working at Southland (https://youtu.be/EC9ltck1v-Q) Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. We are not able to offer sponsorship of employment at this time If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.Required SkillsRequired Experience