Repair Center Supervisor - Carrollton, TX

Repair Center Supervisor - Carrollton, TXCity/State Carrollton, TXLocation United States/Carrollton, TXDepartment Service - Repair CentreApply Now (https://lde.tbe.taleo.net/lde02/ats/careers/v2/applyRequisition?org=GGS&cws=74&rid=9149) We are hiring! Repair Center Supervisor in Carrollton, TX GLORY OFFERS: 401k plan with company nonelective contribution in addition to an employer match Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement COMPANY OVERVIEWAs a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.ROLE PURPOSEThe Supervisor of Repair Center is responsible for leading a team of repair specialist with a strong analytical approach to problem solving, an understanding of electronic and mechanical repairs. The Supervisor will be a leader who will work closely with the team to identify and implement efficient, quality, and economical repairs. MAIN RESPONSIBILITIESSchedule and manage workload of the repair center; Review scheduling requirements daily and adjust priorities as required; Maintain flexibility to respond emergency unscheduled repairs.Manage productivity of repair specialist; Implement best practices while developing the teamSet goals for performance standard and monitoring daily performance to standard. Proactively plan for staffing to support holiday, vacation schedules as well as special projectsManage all phases of process improvement and operational efficiencyComplete and communicate daily, weekly, and monthly performance reportingTrack and monitor quality of repairs. Identify and correct troubleshooting and/or repair techniques for continuous improvement.Maintain safe & clean working environment that are indicative of a world class center.Escalate adverse failure rates to Repair Center Manager, Tech Support, and other stakeholdersAct as primary liaison between the Repair Center and departments throughout the organizationCarries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Other tasks as assignedEDUCATION AND QUALIFICATIONSAssociates degree in electronics or electro mechanics; and 5 years supervisory experience leading a team of 10+ employees; or an equivalent combination of education and experience SKILLS AND COMPETENCIES Communicate effectively with internal and external customers, employees, co-workers and other departments. Vary their communication to meet the needs of the recipient.Read, analyze, and interpret customer contracts, processes, and internal technical documents. Work with mathematical concepts used in identifying work force requirements / adjustments.Provide statistical analysis relating to performance stats; Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Apply principles of logical thinking to a wide range of intellectual and practical problems.Deal with nonverbal symbolism (formulas, graphs, etc.) in most phases.Ability to recognize employee needs based on verbal and nonverbal actions.Understand differences in employees and utilize differences to build a strong cohesive team.Proficient in MSOffice including Teams, Word, Excel, PowerPoint and OutlookPAY RANGE $65K-$73K. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.PHYSICAL DEMANDS AND WORK ENVIRONMENTManagers/Supervisors work in an office environment where employees work in cubicles. Most work will be completed at the Managers/Supervisors desk, in conference rooms or at employee cubicles. The noise level in the work environment is usually quiet. The Manager/Supervisor may be required to work weekends or holidays for special projects.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.May require extended periods of time sitting.Ability to move to other locations freely.Ability to read and comprehend documentation; Ability to write instructional documentation.The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.Occasional travel may be requiredBENEFITS 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield MDLive – 24/7 Virtual Doctor plus a Nurse Line Dental insurance Vision insurance FSA / Dependent Care Voluntary Life Insurance Basic Life insurance and AD&D – Company paid Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service Paid Sick days based on City/State requirements Paid Holidays – 9 to 11 days based on start date Professional development assistance Education assistance Adoption Assistance Legal and ID Theft plans Annual Bonus opportunity Opportunities for internal promotions/career advancement Company Vehicle/Insurance – this benefits only applies to certain positions GLORY SPIRITS The Glory Spirits & Behaviors reflect the values and behaviors that are critical to the ongoing success of Glory and as such represent the foundations of our behavior globally to lead us to realize our mission:Value Creation- strive to create value for customersSelf-Starter- understand the objectives of your own work and are proactive in achieving goalsCollaboration- respect diversity and create a culture of collaboration to work with each other to achieve a common goal.Integrity- understand Glory’s mission and act with responsibility and pride to realize achievement and act and behave with high integrity and a strong sense of ethicsOwn Growth- leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. An Equal Opportunity / Affirmative Action Employer / An E-Verify EmployerIt is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.Third Party Agencies Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role. An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by state or local law at the Glory Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, all Glory Global Solutions, Inc. locations are affirmative action employers. EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf