Brightspeed is looking for an experienced Manager, Region Operations II to join our team! The Manager, Region Operations II is accountable for leading the service delivery efforts to residential customers as well as all enterprise business products and services. Strong leadership and collaboration skills are required as this position is responsible for the results from multiple organizations in both direct and indirect reporting structures. This position is also actively involved in community and organizations that help strengthen communities and the Brightspeed brand.   
Internally, as a Manager, Region Operations II you will be in contact with all division departments to coordinate input and completion of projects; to gain information on district expenditures or purchases; keep an open line of communications and resolve employee relations issues; and to deal with any other matters that need attention. 
 
Externally, you will be in contact with customers and outside contractors to answer questions and resolve problems; with community representatives to promote the Company; and with other telecommunications companies to share information.  As A Manager, Region Operations II Your Responsibilities Will Include: Reporting to the Director of Operations and working independently on day-to-day operations Managing the Area Supervisors who are responsible for the continuous operations of installation and repair of outside plant activities Motivating all employees to give the absolute best service at the lowest cost while keeping up with modern technology and determining the best long-term solution for the Company while staying within the budget Arranging for adequate personnel training while maintaining an effective installation and maintenance schedule Managing multiple activities in a rapidly changing technological environment, at the same time, maintaining a high profile in the community by being active in the Chamber of Commerce, service groups and the city government; Must work within the framework of the overall operation by blending department responsibilities into an efficient, effective result Selecting competent staff in accordance with legal, corporate and department hiring guidelines  Developing an effective staff by motivating, training, performance managing and evaluating employees Contributing to the Company's financial objectives through efficient administration of sales marketing programs within the district and providing input to sales on new products for service area Ensuring that customer service by all employees within the district is conducted in an exemplary manner by seeing that maintenance and installation of telecommunications equipment is in accordance with Company standards and objectives Directing implementation of new procedures or modifications to existing procedures to reflect changes in regulation, service provision, technical standards, consolidation, etc. by ensuring that all work groups or affected customers are notified in an appropriate and timely manner Contributing to the development of the annual capital plan by working closely with the Engineering Department to ensure District needs are being addressed Implementing and monitoring the Corporate Safety Program within the District Performing special projects and other duties as assigned  Conducting recurring results analysis, develop action plans, and drive initiatives to improve and maintain excellent performance metrics