Collections Specialist Print (https://www.governmentjobs.com/careers/baytowntx/jobs/newprint/4725427) Apply Collections Specialist Salary$16.79 - $20.99 HourlyLocation 315 W. Texas Avenue. Baytown, TXJob TypeFull TimeJob Number25-00023DepartmentFinanceDivisionUtility BillingOpening Date11/11/2024Closing DateContinuous
Description
Benefits
Questions
Job SummaryJoin our team as a Utility Billing Collections Specialist, where you'll play a vital role in ensuring timely and accurate collections from customers. In this position, you'll monitor accounts, contact customers for overdue payments, and resolve billing inquiries with professionalism and attention to detail. If you’re organized, customer-focused, and ready to make an impact, apply today to help us maintain strong financial operations!The Collections Specialist receives payments by mail and in person as a teller. Collects funds of any nature. Balances the cash drawer daily. Documents all payments received. Audits transactions from customer or payment level to deposit. Performs administrative duties to support the department’s overall mission. Uses/requires office skills to handle: customer service/communications (internal and external), file organization and management, computer skills including data entry, word processing, spreadsheets and databases, mathematical computation, reports and decision making within the scope of responsibility. Duties
Respond to all questions regarding utility collections. Assists with utility billing operations as directed by Collections Supervisor or designee.
Receives payments by mail and in person as teller, collects funds of any nature for the City. Balances the cash drawer daily. Documents all payments received and audits transactions from the customer or payment level to the deposit. Issue reconnect work orders.
Researches and corrects returned utility billing mail.
Performs all other duties as required.
Minimum QualificationsRequired:
High School Diploma or equivalent (GED).
Two years customer service or general office experience in accounting, balancing, reconciling and maintaining financial records OR equivalent combination of education and experience.
Preferred:
Bilingual in English/Spanish.
Associate’s Degree from an accredited college or institution .
Accounting Software experience.
Knowledge, Skills and AbilitiesAbility to multitask, establish priorities, work independently, and maintain organization. Work requires continual attention to detail in entering, composing, typing and proofing data and materials. Knowledge of business machine operations, personal computers and related software, and accounting/billing processes. Must have a high level of interpersonal skills to handle sensitive and confidential situations with both internal and external customers. Position continually requires demonstrated poise, tact, and diplomacy. Ability to get along appropriately with co-workers and the public. Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve. Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services. Overall Position Strength DemandsLight Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well – 365 days a year.Medical
United Healthcare
Effective the first day of the month following 30 days of employment
Annual Deductible (Network) $750 Indiv/$2,250 Family
In-Network Benefit 80%/20% after plan deductible
$50 co-pay (general visit)
RX - $10 Generic/$40 Formulary/$75 Non-Formulary
Flexible Spending Accounts: Healthcare and Dependent Care expenses
FREE virtual visits
Dental
Cigna Dental PPO & DHMO
Effective the first day of the month following 30 days of employment
Preventative & diagnostic covered at 100%
Annual Deductible: $50/Indiv (Cigna PPO) - No annual deductible for Cigna DHMO
Vision
Superior Vision
Effective the first day of the month following 30 days of employment
In-Network exam co-pay $10 & $25 materials co-pay
Frames: $140 Allowance - Contact Lenses: $160 Allowance
Holistic Health & Wellness
Employee Wellness Center offering FREE primary care medical treatment for employees & dependents on the Medical plan
FREE access to gyms, Shipt, and Walmart+ through our employee medical insurance
Gym partnership with Lee College Wellness Center & swimming pool for $58/year
Employee Assistance Program providing employees and their household family members up to 8 FREE counseling sessions per issue per year, legal and financial assistance, will generator tools, and more!
Sick Leave Pool providing participants additional paid sick time if accruals are exhausted.
SmartDollar: free online program providing tips and tools from Dave Ramsey for getting out of debt and building good saving practices
Retirement
Texas Municipal Retirement System:
7% employee contribution with a 14% employer match
5 year vesting
Retirement Eligibility: 20 years of service/any age - or - 5 years of service/at least age 60
FREE Life Insurance coverage up to 1X your base annual salary
MissionSquare and Roth IRA plans: additional voluntary employee participation
Disability Insurance
Equitable:
Long-term Disability: voluntary elected coverage. Pays 60% of monthly earnings up to $8,000 per month up to social security age, depending on the disability
Short-term Disability: voluntary elected coverage. Pays 60% of weekly earnings up to $1,000 per week for up to the first 13 weeks of a disability
Training and Tuition Assistance
The HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core Values
Access to funding up to $1,500 per semester or $3,000 per year for tuition toward courses that are job-related or will enhance your work performance
Generous Paid Sick, Vacation, & Holiday Leave
10 holidays per year and one personal employee day per year
15 days sick leave per year
Starting at 10 days of vacation per year; up to 25 days per year
Sick and Vacation hours roll over annually up to the maximum limit
15 days Paid Parental Leave
To explore all of the benefits we offer, please visit: https://baytownbenefits.com/01 Which of the following best describes your highest level of education?
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
None of the above
02
How many years of customer service or accounting/balancing/reconciling/maintaining financial records experience do you have?
Less than 6 months
6 months - 1 year
2 - 3 years
4 - 5 years
6+ years
None of the above
03
If you are bilingual in which language are you most proficient?
I am not bilingual
Spanish
Vietnamese
Chinese
French
Urdu
Other
American Sign Language
04
Please describe your experience with accounting software. If this does not apply to you, please put N/A.
Required Question
AgencyCity of BaytownAddress2401 Market Street Baytown, Texas, 77520 Phone281-422-8281 Websitehttp://www.baytown.org Apply Please verify your email address Verify Email