Job Overview
We are seeking a dedicated and knowledgeable RV Service Advisor/Manager to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking RV services, ensuring a seamless experience from initial inquiry to service completion. This role requires strong communication skills, a solid understanding of vehicle maintenance, and the ability to manage service operations effectively.
Responsibilities:
Greet customers promptly and professionally, assessing their service needs and providing accurate information regarding services available.
Document customer concerns and relay pertinent information to service technicians for efficient diagnostics and repairs.
Utilize service writing skills to create detailed work orders and ensure all necessary repairs are communicated clearly.
Maintain knowledge of dealership policies, procedures, and current promotions to effectively assist customers.
Provide recommendations for vehicle maintenance based on automotive diagnostics and customer inquiries.
Manage the workflow of service appointments, ensuring timely completion of services while maintaining high customer satisfaction.
Follow up with customers post-service to ensure satisfaction and address any further concerns or questions.
Stay informed about new products, services, and technology in the automotive industry to provide informed recommendations.
Qualifications
Previous experience in a dealership environment is preferred.
Familiarity with service writing and Service management processes and ShopMonkey is essential.
Knowledge of RV's highly desirable.
Strong RV diagnostics skills to accurately assess issues and communicate effectively with technicians.
Excellent interpersonal skills with the ability to build rapport with customers and team members alike.
Ability to transmit technical information clearly to both customers and service staff.
A valid driver’s license is necessary for this position.
Join our team as a RV Service Advisor where your expertise will contribute significantly to our commitment to exceptional customer service in the RV industry.