Vacancy caducado!
If you are an early adopter with a passion for technology, and can happily explain technology to others, with the skills to match, this might be your dream job.
For 25 years we have provided technical support and consultation on client business technology systems. We offer turnkey and ongoing support; our ideal candidate would have a basic working knowledge of all modern technology systems and concepts.
Tasks may range from simple assistance with desktop computers, printers, video, sound and phone systems, to higher networking and premises server systems including email, file, NAS, backup, POS and domain controllers. We support all desktop / mobile / cloud computing platforms.
We’ve proudly earned our clients’ trust over the last quarter century and our goal is to always exceed their expectations.
Responsibilities:
Provide remote support via voice, email and txt/sms to customers across multiple states.
Provide onsite support for customers within the Central Texas region.
Identify, resolve and document customer issues using industry standard tools.
Management / Operation of infrastructure; network, desktop to mobile.
Provisioning and deployment of new hardware and software systems.
Work together with client vendors to set up and maintain client systems as needed.
Device testing, order fulfillment, and other duties as needed.
Skills:
Experience with configuration & administration of Win1x / MacOS
Working knowledge of iOS and Android mobile platforms.
Basic understanding of networking; NAT, VPN and public networks.
Customer service experience skills.
Good listening and communications skills, both verbal and written.
Ability to provide and maintain detailed documentation on each job.
Ability to work on multiple priorities and projects simultaneously.
Ability to build positive and collaborative relationships.
Problem-solving abilities and ability to meet reasonable deadlines.
Organized, detail oriented and self-motivated.
Qualifications:
High school graduate + Technology focused Associate’s degree and/or life experience.
CompTIA A+, Network+, MCP, MCITP or similar certifications are a plus.
Multi Language skills are welcome.
Requirements:
US Citizen or suitable work visa.
Clear Background check
Valid driver's license
Reliable transportation & vehicle insurance
Ability to lift 50+ pounds.
Benefits of working with us:
Small team with a local, laid-back company culture
Stocked snack/drinks bar + company lunches and outings!
Large open office space with height-adjustable desks
Ample parking / ground floor office
Internal Advancement opportunities.
Our Company:
We've been in business for 25 years in Austin. Our clients are some of the leaders in their industry and highly recognizable in their fields. Our clients consist of single user enterprises to 300+ employee sized organizations. Many of our clients support multiple locations, some outside of Austin. With a few of our clients having global workers. Our job is our hobby and we love our work and sincerely treat our clients like family. This is a full time in office position with an approximate mix of 50/50 in our office and inside customer offices, locations and organizations in the region.
Vacancy caducado!