We are looking for a Tech Support Specialist to join our team and help us maintain the highest standard of technical support. This role requires excellent communication skills, a solid understanding of technical concepts, and a passion for problem-solving.
As a Tech Support Specialist, you will be the first point of contact for customers experiencing technical issues with GPS, Video, and Audio Telematics. You will provide over-the-phone troubleshooting assistance, address network-related concerns, and ensure customer satisfaction by resolving technical problems effectively and efficiently
Key Responsibilities:
Provide over-the-phone technical support to customers, diagnosing and resolving hardware and software issues.
Troubleshoot network-related problems such as TCP/IP, DNS, and DHCP.
Guide customers through troubleshooting steps to resolve technical issues.
Offer exceptional customer support and ensure customers feel heard and valued.
Document issues and resolutions in the ticketing system for future reference and follow-up.
Maintain a high level of professionalism and patience in all customer interactions.
Job Requirements:
Must be able to read, write, and speak fluent English.
Previous experience providing over-the-phone technical support and troubleshooting.
Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
Strong customer support skills, with the ability to communicate technical information clearly and effectively.
Ability to work independently and prioritize multiple support requests.
Work Environment:
Office Environment.
Support may require handling multiple customer inquiries simultaneously
Benefits:
Growth Opportunities, PTO, Health, 401K, Com
If you are a customer-focused individual with a knack for technical troubleshooting, we encourage you to apply and join our dynamic team!