“Join a dynamic team where customer care meets proactive sales!”
ABOUT THE ROLE:
Front-line support for customers and team members.
Your work will directly contribute to customer satisfaction and company growth.
Responsibilities include answering questions, taking orders, handling complaints, proactively reaching out to customers via phone, email, and occasional on-site visits at customer locations to take inventory.
Expected to embody JOSCO’s core values: Joyful work, Ownership, Spunk, Cohesion, Observant.
QUALIFICATIONS:
High school diploma or equivalent
Quick learner with strong product knowledge
Clear written and verbal communication
Customer service experience at least 5 years
Team mindset
Proactive and solution-oriented
Tech-savvy and calm under pressure
Experience with cash handling
Clean driving record and reliable personal vehicle
WHAT YOU’LL DO
Respond to customer inquiries daily via email and phone plus process orders.
Handle complaints and maintain interaction records.
Collaborate with team members and uphold professionalism.
Contact customers to determine if they need to order
Assist with physical inventory at customers when needed
Provide feedback and complete weekly reports.
Perform other assigned duties.
WHAT YOU BRING
Problem-solving and attention to detail.
Practical product knowledge.
Excellent verbal and written communication.
Patience and emotional intelligence.
Ability to work independently and in teams.
Multitasking and proactive service.
Willingness to learn and strong organizational skills.
Understanding of sales lifecycle and related documentation.
PHYSICAL & MENTAL REQUIREMENTS
Lift/carry up to 50 lbs with assistance; frequent lifting up to 20 lbs.
Ability to stay calm in stressful situations.
Walking required in large warehouse and cleanroom areas
Schedule & Pay
Monday–Friday, 8am–5pm with 1-hour lunch.
In person Full-time position.
Pay starts at $22.00/hour.
No healthcare benefits offered.
PTO and Sick Time earned after 90 days
A tank of gas once a month after 90 days
Mileage paid when visiting customers
Ready to join our team? We’re looking for someone who loves solving problems and building relationships—if that’s you, let’s talk! Send us your resume and a cover letter…
HOW TO APPLY
Please use the subject line “Mashed Potatoes”. We look forward to hearing from you.