Customer Service/Call Center

Kelly Services his seeking Customer Services Associates for the following shifts:AM shift: 7:45 am to 4:45 pmPM shift of 11 am to 8 pm.This is an IN OFFICE positionTraining will begin on Tuesday, June 17th, and will continue throughout the week, skipping Thursday, the 19th, as we will be closed that day for Juneteenth. The assignment will be until 8/29 or 8/5 depending on business needs Voted TOP WORK PLACES 2016 2017 in Austin Perks:Awesome work environment which includes a work out area Monthly team building events for staff A dog-friendly work environment Last but not least a splendid kitchen/break areaDescription:Customer Service Representatives provide information and assistance to attendees of small to large corporate events for a variety of clients. Professional and friendly verbal and written communication are the main requirements. Client provides training on the tools you will use and access to necessary information as well as an escalation path for questions and scenarios not covered in the documentation. Need to be able to walk someone through clearing cache and cookies, reference FAQ material before skyping a manager and they will need to be very pleasant and patient.Responsibilities:Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status On Queue to ensure they are able to take the next incoming call. Responding to emails within your event within 24 hours.This is a team effort, and all CSRs must contribute as equally as possible. Contractually obligated to answer emails within one business day. Responding to live chats if required by the event. Currently only one client uses chat. CSRs are responsible to ensure they are in available mode to receive the next incoming chat. Voicemail: Appointed CSRs will be responsible for checking and responding to voice mails on their assigned events every work day.Candidates must have a cell phone capable of accommodating a couple of free apps for secure logins.The pay rate will be $17 per hour.Must have customer service/call center experience and be computer savvy!Must submit a resume with a recent, stable job history and related experienceIf interested, please email a resume and your availability for a phone interview to Melissa [email protected]