Join Our Team as a Front Desk Agent at Fairfield Inn & Suites Austin University Area
Are you passionate about hospitality and delivering exceptional guest experiences? Fairfield Inn & Suites Austin University Area, located in the vibrant heart of Austin, TX, is seeking a friendly, professional, and service-orientedFront Desk Agentto be the welcoming face of our hotel. If you're enthusiastic about creating memorable first impressions and thrive in a fast-paced, guest-focused environment — we’d love to meet you.
Key Responsibilities
As a Front Desk Agent, you will play a vital role in ensuring each guest enjoys a seamless and comfortable stay. Your duties will include:
Welcoming guestsupon arrival with warmth and professionalism.
Checking guests in and outefficiently, using our property management system.
Responding to guest inquiries, requests, and concerns promptly and courteously.
Managing reservationsand ensuring accurate billing and documentation.
Coordinating with housekeeping and maintenanceteams to meet guest needs.
Handling phone calls, emails, and messages in a timely and professional manner.
Maintaining the cleanliness and organizationof the front desk and lobby area.
What We’re Looking For
We’re seeking someone with a genuine passion for hospitality and a commitment to service excellence. Ideal candidates will have:
Experience: Minimum of 1 year in a hotel front desk or customer service role preferred.
Skills: Strong communication, multitasking, and problem-solving abilities.
Personality: Friendly, approachable, and able to remain calm and composed under pressure.
Tech-savviness: Proficiency in hotel software systems (e.g., Opera, FOSSE, or similar) is a plus.
Why Join Fairfield Inn & Suites?
At Fairfield Inn & Suites, part of the trusted Marriott family of brands, we are committed to providing a workplace that is supportive, inclusive, and guest-centric. While this position may not include additional benefits at this time, you'll enjoy:
A positive, team-oriented work environment
Opportunities for growth within the hospitality industry
A chance to be part of a brand recognized for consistency and service excellence
Our Culture and Values
At Fairfield Inn & Suites Austin University Area, we strive to:
Deliverexceptional guest experiencesthrough genuine hospitality
Fosterteam collaborationand mutual respect
Promote a workplace that valuesintegrity, dependability, and professionalism
Ready to Start Your Journey With Us?
If you’re looking for a rewarding opportunity in the hotel industry and are ready to make a lasting impression on every guest, we encourage you to apply today.
We look forward to welcoming you to the Fairfield Inn & Suites Austin University Area team!
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