Senior Platform Architect - Manufacturing

The Team  The Customer Excellence Group (CEG) at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The group’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks.  The Role  The Customer Success Platform Architect is a trusted technical advisor and a valued partner for our customers digital transformation journey with ServiceNow. It is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow platform.  The PA establishes and supports best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform.  The PA guides both partner and customer resources to achieve their goals through leading practices, tools, accelerators and methodologies. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during all phases of the ServiceNow adoption lifecycle.  An ideal candidate will have extensive experience working as an enterprise or platform architect with a successful track record in technology strategy, platform governance, data and solution design.  They will have demonstrated the ability to drive standardization and best practice platform management, have led technical governance design and implementations to optimize platform performance.  They will have thoughts and opinions to help minimize long-term technical risk. What you get to do in this role:  Develop strong relationships with the customer business leaders and platform owners to understand their vision and how ServiceNow plays in their digital transformation journey.  Guide and support the execution of a technical governance processes Help develop standards and practices for maintaining the ServiceNow architecture model while maintaining the health of the ServiceNow platform  Supports design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption  Provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices Analyze and translate business information and technical requirements into an architectural blueprint with solutions to achieve complex business objectives  Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices.  Advocate/champion ServiceNow’s Customer Success Impact advisory practices and methodology  Guide a customer down a prescriptive integration and performance design review sessions Leverage existing Impact methodology and tools delivering best practices and expert services