Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.Job Posting TitleSeasonal Customer Service Agent - Starting at $17.65/hour - RemoteJob DescriptionAs a Seasonal Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.This is a seasonal, hourly work from home position with the opportunity to be hired on as a full time employee (with benefits) within a 5 month time period depending on overall employee performance and business needs.Position Requirements:
Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
Must be available for a 6 to 8 week training class
What Prime provides:
All equipment is provided and shipped directly to your place of residence
Highly structured work environment
Transferable skills within Prime or within the healthcare field
Opportunities to grow your career within Prime, including being hired on full time
40-hour work week (potential overtime)
Job Responsibilities
Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
Other duties as assigned
Required Minimum Qualifications
High School Diploma or GED is required
1 year of customer service experience
Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications
Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
Strong PC Skills with ability to navigate multiple software systems simultaneously
Strong communication skills with focus on professional demeanor and empathy
Ability to multitask
Detail oriented
Preferred Qualifications
Call center experience
Call center experience in the Healthcare industry
Work from home (remote) experience
Fluency in Spanish
Minimum Physical Job Requirements
Ability to sit 6 or more hours per day
Occasionally required to stand, walk and stoop, kneel, and crouch
Ability to work a flexible schedule including evenings, weekends, holidays, overtime
Ability to work with a set, pre-determined break and lunch schedule
Reporting Structure
Reports to Supervisor in the Contact Center
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer.Positions will be posted for a minimum of five consecutive workdays.Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law.We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.Prime Therapeutics LLC is a Tobacco-Free Workplace employer.If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email [email protected].