Austin Habitat for Humanity ReStore is a discount home improvement store and donation center. With locations in the Austin and San Marcos area, the ReStore is committed to increasing the community’s access to affordable building materials, diverting valuable, reusable items from the landfill and supporting AHFH housing programs in the five counties we serve. Join our service-oriented team to help build a better Austin! AHFH MISSION Seeking to put God’s love into action, Austin Habitat for Humanity brings people together to build homes, communities, and hope. VISION A world where everyone has a decent place to live. OUR CORE VALUES Forward Thinking - Service Oriented - CollaborativeCOMPANY PAID BENEFITS:
100% employer-paid medical, dental, vision, short-term, long-term disability
12 paid holidays/year
10 paid vacation days/year
10 paid sick days/year
3 personal time off days/year
401(k) retirement savings plan with employer contribution
20% employee discount on ReStore purchases
JOB SUMMARY
The ReStore Sales Associate provides excellent customer service as a first point of contact for retail customers and maintains the sales floor to ensure an enjoyable shopping experience. The Sales Associate partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. The Sales Associate is responsible for taking the initiative to keep the ReStore presentable and easy to shop specifically their assigned area. Additionally, the Sales Associate provides operational support to ReStore management team.
AGENCY EXPECTATIONS
Acts as a role model within and outside of the Agency
Maintains a positive and respectful attitude
Works in collaboration with supervisors to determine and carry out departmental oversight and organizational strategic goals
Demonstrates self-motivation, flexibility and efficient time management skills
DUTIES AND RESONSIBILITES
Demonstrates a commitment to the quality improvement process and the philosophy of continuous improvement
Identifies and responds actively to the needs of all customers
Participates as a team player in all phases of the organization and is open and responsive to change
Assists customers on the sales floor, answers questions regarding product information and suggests additional items for sale
Updates and informs staff and volunteers of procedure changes
Assists in the display of new and used product
Operates forklift as needed
Moves merchandise from receiving area to sales floor
Adheres to Austin Habitat for Humanity safely standards
Coordinates stock with store management
Relays customer concerns (with regard to service, pricing and/or quality of merchandise) to Store Director or Store Manager in writing
Displays or demonstrates product using samples or catalog and emphasizes saleable features
Maintains an awareness of current advertisements and promotions to effectively serve customers and competitive situations
May provide inside sales support by handling telephone calls in regard to product inquiries
Responds to customer inquiries at service desk regarding products and project information
Assists in annual inventory
Maintains the neat appearance of the sales floor including but not limited to sweeping picking up and taking out trash
Personally provides customers with knowledgeable, courteous and prompt service at all times
Assists customers with complaint issues
Knows the layout of the ReStore and is able answer customer questions and lead them to the merchandise requested
Moves merchandise from the receiving area to the sales floor
Merchandises product in an appealing and attractive manner
Maintains area by keeping all merchandise departmentalized and categorized
Rotates product with new items according to color chart
Presents ideas for seasonal merchandising to management team
Maintains awareness of current ReStore promotions
Is knowledgeable of SKU’s as to ensure accuracy of ringing up items
Understand the ReStore’s pricing system and effectively handles various pricing conflicts
Closely follows ReStore’s price changes
Adheres to ReStore protocol for handling sold items that are not taken at the time of purchase by completing in full the “Sold” forms explaining the ReStore holding and pickup guidelines
Creates signage for store product
Is responsible for stocking the sales floor
Makes safety a priority
Operates pallet jack when needed
Assists in maintaining the cleanliness of the ReStore
Provides volunteers with a meaningful volunteer experience
Assists other staff members when needed
Able to work a flexible schedule in support of store hours
Maintain a professional appearance (in uniform)
Perform store upkeep duties as needed; sweeping, mopping, vacuuming, wiping shelves, restrooms and dusting
Occasionally assisting donors: greet, receive and provide donation receipt
Communicates our mission and values effectively
Performs other duties as directed
MINIMUM EXPERIENCE / REQUIREMENTS
Previous retail sales experience
Able to provide exceptional customer service
Able to handle customer complaints in a professional manner
Able to work in a fast-paced environment
Ability to stand for long periods of time
Experience in retail merchandising
Able to lift up to 75lbs frequently
Ability to communicate effectively both verbal and written
Able to add, subtract, multiply and divide all units of measure using whole numbers, common fractions and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Ability to work with little supervision
PREFERRED EXPERIENCE REQUIREMENTS:
Bilingual English/Spanish preferred
COMPENSATION
$16.50 / hourly
AMERICANS WITH DISABILITY SPECIFICATIONS PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this role, the employee is required to spend the majority of the day on their feet; required to stand, walk, sit, use hands and fingers to handle or feel objects tools or controls. They will reach with arms and hands, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste and smell. The employee must occasionally lift and/or move up to 25lbs. Specific vision, color vision, peripheral vision, depth perception and the ability to adjust focus are required. Austin Habitat for Humanity is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and allother employment practices. Powered by JazzHR