General informationRef # 17621Remote? NoAlly and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?The OpportunityWhat is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes: Vehicle Return Management Transportation Logistics Inspection - Title Coordination Online and Physical Auction Sales Direct-to-Dealer Sales Direct-to-Customer Sales Visit www.ally.com to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position works with other teams to ensure that Ally Remarketing provides excellent service to our dealers, customers and suppliers.The Work Itself
Train and develop Remarketing Specialists through one on one coaching, monitoring audits and continued training.
Lead special projects and initiatives associated with Remarketing.
Allocate Team Work Assignments and monitor progress on a daily basis.
Cover progress regularly with team mates for the purpose of educating and training.
Resolve escalated situations involving customers, dealers or suppliers.
Manage cross-functional relationships.
Prepare and analyze compliance and performance reports for the purpose of adhering to state, federal laws and Ally procedures.
Drive team to meet and exceed quality standards and metrics, while achieving compliance goals.
Take appropriate actions up to authority limits as established by policy.
Manage the staff functions where work is more complex and diversified in nature.
Responsible for allocating and resourcing work as well as scheduling activities.
Implementing policy and procedures as needed.
Miscellaneous duties as assigned.
The Skills You Bring
Associate / Bachelor's degree in business related discipline preferred; Industry relatable experience is acceptable in lieu of a degree
2+ years of leadership experience required
Prior leadership within call center or financial services institution preferred.
Ability to perform technical based activities.
Knowledge of and experience with fundamental theories, principles and concepts of management.
Experience with coaching, documentation and career development preferred.
Ability to leverage technical expertise and relationships to contribute to strategy and drive business results.
Project management skills and ability to effectively prioritize tasks.
Ability to build strong working relationships with internal and external customers.
How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.Base Pay Range:Emerging: 55000Experienced: 67500Expert: 80000Incentive Compensation: This position is eligible to participate in our annual incentive plan