Operations Coordinator Field Administration & Coordination Austin, Texas Apply Description The Operations Coordinator is the primary contact between the dealership and reconditioning team. The coordinator ensures all retail customer vehicles are completed within the expected delivery times and new and used vehicle reconditioning work is identified and routed through our reconditioning shop as quickly as possible. Primary Responsibilities:
Responsible for logging and tracking all work flow in priority order for use by all shop employees and communicate any issues to the dealer
Maintain the positioning and transportation of vehicles between the dealership and the shop
Coordination of repair activities with dealership
Manage all billing and invoicing
Interact with dealer’s customers as required.
Follow company procedures and policies at all times.
Communicate to supervisor/management relevant feedback regarding specific issues or solutions to problems, etc.
Ensure all administrative tasks are completed in a timely and accurate manner, including invoicing and daily call-in numbers.
Handle all incoming requests by scheduling appointments between customer and the Technician who will be performing the work
Conduct quality control inspections
Inspect vehicles for damage, suggest needed repairs and provide estimates
Qualifications:
Detail experience required—will be expected to step in to production as needed
Ability to work in a high performance, fast-paced team environment.
Solid computer skills, including ability to use Internet and MS Office effectively.
Ability to adapt to and work effectively within a constantly changing environment.
Excellent customer service and problem solving skills required
Strong communication and interaction skills required.
Excellent organizational skills required.
Good eye for detail and high quality standards.
A professional appearance at all times.
Strong time-management skills
Valid Driver's License, Background Check and Drug Test required
Evening and Saturday availability is a must
Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. Base Pay Range: $45,000 - $50,000. The total compensation package may also include commission or bonus.
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies
Benefits Highlights Booklet (https://lockton-midwest.dcatalog.com/v/Dealer-Tire-Benefits-Highlights-Booklet/) .