Office Services Associate

Description We are offering a long-term contract employment opportunity for an Office Services Associate based in Austin, Texas. This role involves providing back-office services in a variety of environments, with a focus on reprographics, copy and mail services. You will also support hospitality, facilities, audio/visual, and reception services, among other duties. Responsibilities: Ensure accurate and efficient processing of customer credit applications Maintain detailed and up-to-date customer credit records Handle customer inquiries and resolve any issues promptly Monitor customer accounts and take necessary actions Perform tasks in office services primarily in reprographics, mail and intake functions according to established procedures Utilize appropriate logs for all office services work Prioritize workflow and meet contracted deadlines for accepting, completing, and delivering all work Troubleshoot basic equipment problems and place service calls when needed Interact with clients in person, over the phone or electronically and maintain professional communication etiquette Exercise good judgement in making independent decisions that align with business needs and policy Adhere to company policies in addition to client site policies Ensure quality assurance on own work and work of others. Requirements Demonstrated experience in customer service and office functions Knowledge of operations, procedures, and policy implementation in an office setting Proficiency in answering inbound calls and providing phone support Experience in supervising team members or projects Familiarity with workstation support and troubleshooting Involvement in hiring processes and quality assurance measures Ability to perform receptionist duties and handle scanning documents Understanding of facility management and machinery operation Excellent digital and communication skills Ability to maintain logs and distribute faxes Willingness to work overtime and handle service calls when necessary Proficient in using 'About Time' software for time management Experience in handling paper documents and ensuring their quality Ability to multitask and prioritize tasks in a fast-paced environment. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .