2ULaundry is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We're obsessed with delivering the perfect customer experience and caring for our customer's items just as we would for our own.This position is located at our South Austin laundromat at 11330 Menchaca Rd., Austin, TX 78748.Current Schedule: Monday - Wednesday: 6pm-2amSaturday and Sunday: 3pm-11pm Team Lead Responsibilities
Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling
Handle routine tasks and customer problems and escalate unusual or high priority items.
Prepare reports for management, including shift reports, incident reports, maintenance reports
Ensure that all employees adhere to company policies and procedures
Train new employees on proper operational procedures and safety protocols
Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary
Maintain a clean, safe, and organized work environment
Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary
Order supplies and manage inventory levels
Process payments, handle cash transactions, and follow all cash management procedures
Assist in the implementation of corporate-led marketing strategies to increase sales
Track employee attendance and performance metrics
Ensure company goals are being met for volume and quality production and taking corrective action when necessary
Other duties as assigned
Team Lead Requirements:
2+ years of face-to-face customer service experience
1+ year of experience of supervisory experience preferred, preferably in a retail or food service environment
Computer and tech savvy
Handy and able to troubleshoot issues
Creative problem solving
Willing to learn and understand how to run a laundromat
Laundry can get heavy, so you need to be able to lift 30-50 pounds
Not afraid of going above-and-beyond when needed
Driven by quality and accuracy
Dependable and passionate about your work
Team Lead Pay & Perks:
Starting rate starting at $17.00 per hour
FREE Telehealth program for all employees and their dependents (regardless of tenure)
Medical, Dental, and Vision options
Immediate 401k eligibility
Employee Assistance Program
Weekly pay every Friday
Discounted Laundry Services and one free wash cycle per week
Consistent work schedules