Help Desk Agent

Job DescriptionOne of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. This is a 24/7 help desk center and all candidates must be comfortable working any day/any time. This person will provide remote technical support to internal retail store associates (cashiers, back office associates, etc) and will be responsible for identifying and investigating any problems with the store's computer hardware including, registers, desktops, laptops, scan guns, signature pads. You will also be following all steps in Service Now Knowledge Base Articles to troubleshoot issues reported and either resolve the issue yourself or escalate to the appropriate contacts. You will create and submit detailed call logs in ServiceNow documenting the customer interaction and is expected to be accurate, thorough, and timeliness. Expected daily call volume is between 25-35. All individuals must have excellent customer service skills and have prior experience working in a call center environment. This position pays $19/hr.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements 1+ year of remote customer support experience Comfortable working in a 24/7 call center operation and able to be scheduled any 8-hour shift any 5 days out of the week  Experience with ServiceNow or similar ticketing systems nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].