Formulation of off property activities for our guests.  Examples include; shopping experiences, guided and self guided tours, city maps, children activities, and dining guidesCreate exclusive to CPE  partnerships with fashion, art, culinary, adventures, music, beverage, design for guests to experience.Personally hosting guests for guided tours/experiences.A key personality of the Estate and ability to connect with guests.Engage with the local community  and develop ways our guests can connect with Austin.Work with Activities Manager to ensure  the vision of on property experiences are executed from a creative perspective.Assist in sourcing all products required to execute the experiences.Creative/artistic eye for enhancing event set ups Work with Events to execute on the set-up and event-related needs for the experiences.Create daily rituals on property for guests and team members that instil the brand values.Any additional duties as assigned that relate to defining or executing our “soulful” experiences.Engaged and creative Austin personality with a sense of adventure and activityMaintain complete knowledge at all times of:All resort features/services, hours of operation;All room types, layout, decor, appointments, and locations;All room rates, special packages, and promotions;Daily house count and expected arrivals/departures;Room availability status for any given day; andScheduled daily group activitiesReview arrivals and be familiar with all Notable guests, special requirements, amenity curation for Notable Guest and troubleshoot any potential problems.  Meet with departing shift member to ensure follow-through and a seamless handoverEnsure that all guests receive personal, individual, and professional treatmentProvide guests with information, descriptions, directions, and reservations for all resort services, local restaurants, activities, travel arrangements, and other points of interestAnswer department telephones within three rings, using correct greeting and telephone etiquetteAccommodate all requests for information in a congenial mannerWork closely with the Front Office and Food & Beverage departments on special requests and amenitiesCoordinate guest history with the Front Office, reservations, housekeeping, and room serviceDevelop good relationships with peers in local restaurants and wineriesCoordinate special attention for birthdays, anniversaries, or special eventsHandle guest complaints or problems immediately, ensuring guest satisfactionAccurately input guest data into guest historyProduce weekly Commodore Perry activities information sheetAssist in other Front Office operational duties, as neededCommunicate pertinent guest information to designated departments/personnelPlan and coordinate weekly events for GuestsPrepare newsletter for GuestsMust maintain excellent relationship within Front Office Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.