Customer Support Assistant

Job DescriptionWe are seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team. In this role, you will provide exceptional support to our clients, ensuring their needs are met with professionalism and care. You will be the first point of contact for customer inquiries and play a vital role in maintaining Sharpcontra's reputation for outstanding service.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone and email.Resolve customer issues by identifying solutions and escalating complex cases when necessary.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to address customer needs efficiently.Assist in onboarding new customers by providing guidance and information.Ensure customer satisfaction by following up on resolved issues.