Customer Service Trainer

Job DescriptionWe are seeking an experienced and motivated Customer Service Trainer to join our team in Austin, TX. In this role, you will be responsible for developing and delivering training programs that improve the performance and productivity of our customer service teams. You will play a critical part in shaping how our team members interact with clients, ensuring high service standards and fostering long-term customer relationships.ResponsibilitiesDesign, develop, and deliver engaging training sessions for new hires and existing staff.Evaluate team performance to identify training needs and areas for improvement.Create instructional materials such as manuals, presentations, and handouts.Facilitate workshops and ongoing coaching to reinforce service best practices.Monitor training outcomes and provide feedback to management.Collaborate with leadership to align training programs with business goals.Stay current on customer service trends, technologies, and methodologies.