Customer Service Officer

Job DescriptionWe are currently seeking a dedicated and professional Customer Service Officer to join our team in Austin, TX. This role involves managing client inquiries, supporting internal teams, and ensuring a smooth, responsive communication process with tenants, property owners, and partners. The ideal candidate will have strong interpersonal skills, excellent organizational abilities, and a proactive mindset.ResponsibilitiesRespond to customer inquiries via phone, email, and in personResolve issues efficiently and professionallyMaintain accurate records of client interactions and transactionsProvide administrative support to the property management teamFollow up with clients to ensure satisfaction and service improvementCoordinate with vendors and contractors to fulfill service requestsAssist in the onboarding of new clients and tenants