Field Service Engineer
Job Overview
We are seeking a dedicated and skilled Field Service Engineer to install, maintain, and support semiconductor equipment at customer sites. In this role, you will be responsible for ensuring optimal performance, troubleshooting issues, and providing technical expertise to customers in semiconductor fabrication facilities. The ideal candidate will possess a strong background in semiconductor industry, engineering and technical support, with the ability to communicate effectively with both technical and non-technical users.
Duties
- Provide technical support for clients, addressing issues related to hardware and software.
- Manage and troubleshoot our product, ensuring optimal performance.
- Install, configure, and test semiconductor equipment at customer fabs.
- Perform preventive and corrective maintenance to ensure equipment reliability.
- Diagnose and troubleshoot equipment issues, minimizing downtime.
- Collaborate with team members to resolve complex technical problems.
- Document all support interactions and maintain accurate records of issues and resolutions.
- Communicate effectively with clients to understand their needs and provide timely solutions.
Qualifications
- Bachelor's degree in Engineering (Mechanical, Electrical, or related field) preferred, or equivalent experience.
- Experience in semiconductor equipment installation, maintenance, or support.
- Hands-on experience in semiconductor fabs is highly preferred.
- Excellent communication skills, both verbal and written.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills with attention to detail.
Preferred Skills
- Knowledge of semiconductor manufacturing processes.
- Experience with pneumatic system, electrical machinery.
- Strong communication skills for customer interactions and issue resolution.
Benefits:
- Health insurance
- Paid time off
- Paid Holidays
- Monthly Office Grocery Stipend
- Office Gym and Game Room
- Monthly Office Off-Site Luncheon
- H-1B Sponsorship available
Join us as a Field Service Engineer where your expertise will make a significant impact on our client's satisfaction and operational efficiency.
Job Type: Full-time
Pay: From $69,000.00 per year
Work Location: In person (1804 Ruthreford Ln, Austin, TX 78754)