Vacancy caducado!
Genuent - Bilingual Customer Service Representative (Spanish) - Contract - Arlington, TX (Hybrid/On-Site)Genuent is currently seeking a Bilingual Customer Service Representative (Spanish) to join our direct banking client located in Arlington, TX. You will be expected to be able to read, write, and speak Spanish. This position is responsible for performing a variety of customer service duties and technical support in a centralized-high volume environment for our client's English and Spanish speaking customers on both the internal and external levels. Will complete clients' banking transactions and cross-sell bank products and services. Job responsibilities are to be performed with supervision. Responsibilities:
- Must be able to read, speak and write in both Spanish and English.
- Provide excellent customer service to both external and internal clients via phone.
- Provide support in both customer service issues and banking product support in calibration with other business units and branch offices, quoting regulatory scripts when appropriate.
- Assist customers by initiating payment investigations, maintenance requests, fulfillment requests, research requests, and fee reversal requests received by phone.
- Communicate with internal departments for e-mail resolution, consistently following up with various departments to ensure customer satisfaction.
- Produce quality work, displaying accuracy and thoroughness, while completing work assignments in a timely manner and within disclosed time parameters.
- Actively identify client needs by cross-selling appropriate bank products and services to meet or exceed individual and departmental referral goals.
- Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness to help, probing and identifying customer needs, giving correct information, and displaying empathy, courtesy, and sensitivity.
Vacancy caducado!