Hotel Front Desk Job Responsibilities:
Welcome guests in a warm and friendly manner.
Ascertains their lodging, purchasing needs.
Assists guests and in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
Registers guests and manages the rooming chart.
Collects payments by accepting cash or charge payments from customers and makes change for cash customers.
Verifies credit acceptance by reviewing and recording driver’s license number and operating credit card authorization systems.
Balances cash drawer by counting cash at beginning and end of work shift.
Monitors lobby and check-in activity to determine room flow.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
Facilitates correspondence with guests.
Acts as the site liaison for the services and sales center.
Works collaboratively with any hotel associates and resources.