Principal Customer Success Manager

What you get to do in this role:The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.You will oversee the engagement and outcomes for customers in your portfolioAssign out activities to other team members to achieve outcomesEnsure customers are technically healthy and on the most recent version of our productGuide development of new Success PlaysWork with customers to create new use case/success storiesEnsure that customers obtain the maximum value from their ServiceNow investment and use their licensesGuide other ServiceNow teams to address customer issuesIdentify and own new projectsReduce number of escalated customersGuide best practice development and mentor/guide junior team membersHelp with recruiting